Rogers Mobile Reviews

For several years, I have financed several mobile devices for myself and my family members with Rogers. All my payments have been made rigorously, always on time, thanks to a direct debit system. I have never had a late payment or any incident to report. However, recently, I was surprised to find that I could no longer access financing for a new device through my online account. After multiple attempts to obtain an explanation, I was finally put in touch with one of the agents on July 10, 2025 at 9:58 a.m. The agent told me that a conflict between my account and that of my partner would be the cause of this blockage. However, no clear reason or valid justification was provided to me, he admitted to me that he did not have the means to resolve the problem, even adding that no one else could go further, as he believed it represented the last possible level of processing. I find this response completely unacceptable. As a loyal customer for over 6 years, having always respected my contractual commitments, I do not understand how a simple administrative or systemic problem – for which I am not responsible – can justif

The worse customer service ever. I would give zero if I couldThe worse experience I have ever had. People be AWARE, Additional fee will be added to your monthly bill each month: Not recommended at all.

Their management staff is horrible at dealing with clients and yes they will double charge and refuse to refund.Rogers internet in our area is UNSTABLE. People in our neighbourhood have outages once or more per week.

bills have always exceeded contact amounts.Largest bill was $1500+ for roaming charges.Average over the last 6 months have exceed contracted amount by more than $300.Unfortunately, Canadians don't have many providers to choose from. One day this will change. Therefore, its best to remain in the honeymoon phase and shift providers at renewal every 2 years.

Small business has 485gb of paid and bonus earned high speed data—.l all shared amongst devices. Shaw doesn’t like shared plans so at first upgrade of a device, and without notice, we have lost all the bonus Gb earned over the years and been throttled back in high speed. Costing our business hugely. 5 calls and emails later, over two weeks, this has not been solved. Just keep hearing “yes you have

Rogers convinced me to switch to them as my cell phone provider, that it would be more affordable. I have only been with them for 8 months, and they just raised my monthly charges by $6 plus tax. Considering this is a talk and text plan only (no internet), i find this quick hike in fees completely unreasonable and i feel taken advantage of.

Terrible. The fact that the recorded message greeting specifically indicates that your respect and patience is mandatory or else the discussion will be cut short says it all. They will test your patience. You'll get

The worst company. The phone broke down 2 months after purchase and was replaced with a new one under warranty. For the phone replacement, which was not my fault, Rogers charged a CAD 75 setup fee.

The worse company I ever had to deal with, 62 minutes wait on a call for information for the bill I received, very hard to understand the receptionist and the supervisor was very rude.STAY AWAY FROM ROGERS.

Stay clear away from this company. They could care less about any of their customers. If it's gonna cost them 1 dollar more they'll do what's best for them even if it costs them more in the long run. Terrible company