Fido Mobile Reviews

FIDO STOLE MORE THAN $4000 FROM ME. July End 2022- I called Fido to sign up for an Apple 13 pro max. Over the phone, we had an agreed amount of $115 per month. The very next day i got an email confirmation saying that a 24 month contract of $170+ per month has been created. I called them very same day mentioning this wasnt the agreed amount and would like to cancel the contract. They agreed to More

Fido doesn't care about it's existing customer, I am with Fido for ~3 years, but when I called to upgrade my data plan from 2 GB to what they are offering to new customer , they simply refused it , and when I asked to leave the Fido as getting better deal with other provider they didn't care .

Fido is the most EVIL and THEIVING phone company out there. When they set me up with my account, they sent me a phone that barely works. On top of that I specifically instructed them to setup automatic payments, which they did not. Then when my payments weren't being taken (for three months) they charged me an $80 late fee. When i asked the person at the fido store about this, they said i had to c More

I've bought 2 phones from Fido, both faulty. First was an a53, then an S22. They took the first one back, second one they did nothing. I was out of town and missed the 30 day so called customer satisfaction by 5 days I believe. S22 is less than 5 months old, it'll be going in for the 3rd time for repairs. Apparently, Samsung has a " repair only warranty" they refuse to replace it. I'm in a 2 year More

I bought a 2GB data plan.

My phone number does not work and I can’t text anybody.

Every time I try to call somebody, I says “your service provider has not authorized you to call”

This has really inconvenienced me. What a horrible service. Only good thing about it is the cheap price. Please don’t buy.

We have been long-time loyal customers of Fido. Probably 6-8 years. We are paying $51 monthly (per line) for 4GB data. New customers can bring their own phone and get 20GB for $39 or 50 GB for $44. I called customer service and asked them to match the $39 rate for me. They cannot - best they can do is give me 20GB for $50. They will not do anything for me. When my daughter moved to Virgin M More

When you make a call (or online chat in this case) and speak to customer service ... it is troubling when the customer service agent disconnects the call when they don't hear what they want to hear. I expressed that I would switch carriers based on their inability to waive an international roaming fee - and that they should escalate the complaint. And then the chat ended. Coincidence? I More

The list is so long I don't know where to start. When I 1st got the phone they signed me up for insurance and actually gave my credit card # to the insurance company. Luckily my card stopped them and got the money back. Their customer service staff just makes stuff up and the right hand doesn't know what the left hand is doing. An example is I called 4 times for the buyout on my phone and they wo More

they increased my bill by $7/month with no warning, will overcharge for "international calls" that I have not made or for "going over my minutes" (I had an unlimited talk and text plan). TL;DR: if your plan is with FIDO do not trust them to be honest with you and charge you appropriately, they will try to overcharge you if they can get away with it.

I was a customer since 2019, everything was great till they started over charged my bill every month. You can not fix it because there is no customer service and the ones they have , you waste over 1hr over the phone and they don't fix anything.

Don't waste your time with this company... You will regret it