EBOX Internet Reviews

Their rooter app is from the dark ages and does bot provide ANY parental controls. With all the research pointing to the need to protect our childr

I like that the plans are becoming more standardized, meaning I don't have to deal with price increases since the price stays the same. There are sometimes brief, one-minute connectivity drops at night (I imagine for network updates). The speed promised in my plan is achieved and stable. Note: EBOX offers several types of connectivity. I recommend fiber to the home (FTTH).

Good service let’s just,hope,you don’t have to call them

Taking many weeks to set up, they keep sending techs who say something about the fibre line not being set up properly, sending someone to se

I used EBOX for 1.5 months, all super.

I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else’s responsibility. While I was signing up, it was basically: “Yes sir, of course sir, everything will be fine sir, there’s nothing to worry about.” Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox’s final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the add

I've been a customer with this prov

Exbox is one of the best IPS I used. its almost a year of using their service and no problem and no outages at all. Customer Service, suppor

The worst customer service I've seen in a long time. Endless waiting for an appointment that's imposed on us, impossible to choose a date or time slot, technicians who ult

I have been with them for the past year, never lost connexion, the speed is good and the price too!Had just issues for installation but it w